Payments & refund policy

Credit purchases

Before payment, checkout shows your chosen loved one, package price, purchased credits and any eligible first-purchase bonus. Credits are added only after a verified successful payment.

The balance belongs to your loved one and can include purchases from several supporters. Your payment history shows your own purchases.

Refund unused credits within seven days

You can request a refund for unused purchased credits within seven days of the payment. Contact info@inmatescribes.com and include your order reference and the reason for your request. Open your payments and choose Payment & refund help to submit a tracked request or contact support.

Support reviews the payment and unused credits before processing the refund. Submitting a request does not itself issue a refund or change the balance. Used credits are outside this refund policy.

Original purchases remain in your payment history. Refund records and any approved credit adjustment are recorded separately.

Monthly support

A monthly subscription charges the displayed price when you complete checkout and automatically each month until cancelled. Credits are added after each successful paid invoice. Unpaid invoices add no credits.

Use Monthly support to cancel future renewals. Cancellation is scheduled for the end of the current billing period and does not refund previous payments or clear outstanding invoices. Previously purchased credits remain available, subject to any separately approved refund adjustment.

The seven-day unused-credit refund policy applies to each monthly payment. Requesting a refund does not cancel the plan; cancel future renewals separately if you want payments to stop.

A replacement monthly package charges immediately at checkout and starts a new billing cycle. Your previous plan keeps its scheduled end date.